Frequently Asked Questions (FAQ)

A. Yes, absolutely! Items are authenticated using some of the following methods, depending on what is appropriate for the category.

1. Original receipt / certificate
2. Serial Number
3. Date codes
4. Microchip scanning
5. Hallmark details
6. Brand labels
7. Hardware
8. Stitching
9. Decoration details
10. Leather / Fabric quality
11. Craftsmanship
12. Stamping / Packaging.

To ensure authenticity, we may enlist the services of official agents of the relevant designers brands. If we find items of questionable authenticity, we are legally required to notify the relevant authority.

A.

To help you make the best buying decision, we have divided the condition standards into five sections as listed below:

As New: With original brand tags and never used.

Excellent: Without original brand tags, no signs of wear.

Very Good: Minimal signs of wear. 

Good: Signs of wear such as scuffs, minor stains, etc as expected with a used item.

Lovingly Used: Visible signs of wear.

A.

Please refer to the below chart to find your size

EU	35	36	37	38	39	40	41	42
US	4	5	6	7	8	9	10	11
UK	2	3	4	5	6	7	8	9
JP	21	22	23	24	25	26	27	28

A.

Please refer to the below chart to find your size

SIZE	XXS	XS	S	M	L	XL	XXL
US	0	2	4	6	8	10	12
FR	32	34	36	38	40	42	44
IT	36	38	40	42	44	46	48
UK	4	6	8	10	12	14	16

A.

Yes! Please submit the original receipts or a copy along with your pre-loved fashion items, especially for designer handbags as this helps command a higher price.

A.

Our next pop-up will be on the 7th & 8th of October. Come early to grab the deals of the day as they won't last long.  

A. Yes, you can arrange Careem to collect your purchase, simply pop a note on your order. Please note, only JUST IN items can be ordered and collected on the same day. For ON SALE and THE DEALS items, please call the store to check if the item is readily available.

A. Simply click here for more information on tabby including payments and why an application might be declined.

A. If this is the first time you are logging into this portal, you will need to set up your password. Simply click Reset Password.

A. Simply sign into the Consignor Login. It will show all unpaid sold items as this is in real time. Any item sold moves here and the amount initially reflects in "Total owed" and only becomes payable after 7 days. Then it will also show in "Total payable" at which point you can request the payout.