Frequently Asked Questions (FAQ)

A.

To help you make the best buying decision, we have divided the condition standards into five sections as listed below:

As New: The item still has the original retail tags attached and has never been worn.

Excellent: The item has been worn just a few times and shows no noticeable signs of wear.

Very Good: The item has been worn more than a few times and shows some signs of wear, but minimal. Some examples of signs of wear include minor stain, minor scuffs, and small fabric pull.

Good: The item has been worn regularly and shows signs of wear, but moderate. Some examples of signs of wear include pen marks, color transfer, and tear in fabric.

Lovingly Used: This item has been worn a lot and shows significant signs of wear, but still looks good.

A.

Simply use the below chart to find your size

EU	35	36	37	38	39	40	41	42
US	4	5	6	7	8	9	10	11
UK	2	3	4	5	6	7	8	9
JP	21	22	23	24	25	26	27	28

A.

Simply use the below conversion chart to find your size

SIZE	XXS	XS	S	M	L	XL	XXL
US	0	2	4	6	8	10	12
FR	32	34	36	38	40	42	44
IT	36	38	40	42	44	46	48
UK	4	6	8	10	12	14	16

A.

Yes! Please submit the original receipts or a copy along with your pre-loved fashion items, especially for designer handbags as this helps command a higher price.

A.

Our next pop-up will be on the 8th & 9th of April, 2023. Visit us to see this weeks deals!

 

A. Yes, you can arrange Careem to collect your purchase, simply pop a note on your order. Please note, only JUST IN items can be ordered and collected on the same day. For ON SALE and THE DEALS items, please call the store to check if the item is readily available.

A. Simply click here for more information on tabby including payments and why an application might be declined.

A. If this is the first time you are logging into this portal, you will need to set up your password. Simply click Reset Password.

A. Simply sign into the Consignor Login. It will show all unpaid sold items as this is in real time. Any item sold moves here and the amount initially reflects in "Total owed" and only becomes payable after 7 days. Then it will also show in "Total payable" at which point you can request the payout.

A. You will find a copy in the Cosignor Login portal, showing the date and time it was made. A signed copy is kept separately as we still need to find a signature device that works with our system in the UAE.