Frequently Asked Questions (FAQ)
Filter by:
Q. Do you have an authenticity verification process?
- Original receipt / certificate
- Serial Number
- Date codes
- Microchip scanning
- Hallmark details
- Brand labels
- Hardware
- Stitching
- Decoration details
- Leather / Fabric quality
- Craftsmanship
- Stamping / Packaging.
Do you have an authenticity verification process
Yes, absolutely! Items are authenticated using some of the following methods, depending on what is appropriate for the category. Original receipt / certificate Serial Number Date codes Microchip scanning Hallmark...
Q. Condition grades for pre-loved luxury clothing brands?
To help you make the best buying decision, we have divided the condition standards into five sections as listed below:
As New: With original brand tags and never used.
Excellent: Without original brand tags, no signs of wear.
Very Good: Minimal signs of wear.
Good: Signs of wear such as scuffs, minor stains, etc as expected with a used item.
Lovingly Used: Visible signs of wear.
Condition grades for pre-loved luxury clothing ...
To help you make the best buying decision, we have divided the condition standards into five sections as listed below: As New: With original brand tags and never used. Excellent: Without...
Q. Unsure of your shoe size?
Please refer to the below chart to find your size
EU |
35 |
36 |
37 |
38 |
39 |
40 |
41 |
42 |
US |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
UK |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
JP |
21 |
22 |
23 |
24 |
25 |
26 |
27 |
28 |
Unsure of your shoe size
Please refer to the below chart to find your size EU 35 36 37 38 39 40 41 42 US 4 5 6 7 8 9 10 11 UK 2 3...
Q. Unsure of your clothing size?
Please refer to the below chart to find your size
SIZE |
XXS |
XS |
S |
M |
L |
XL |
XXL |
US |
0 |
2 |
4 |
6 |
8 |
10 |
12 |
FR |
32 |
34 |
36 |
38 |
40 |
42 |
44 |
IT |
36 |
38 |
40 |
42 |
44 |
46 |
48 |
UK |
4 |
6 |
8 |
10 |
12 |
14 |
16 |
Unsure of your clothing size
Please refer to the below chart to find your size SIZE XXS XS S M L XL XXL US 0 2 4 6 8 10 12 FR 32 34 36...
Q. Are original receipts helpful in selling pre-loved items?
Yes! Please submit the original receipts or a copy along with your pre-loved fashion items, especially for designer handbags as this helps command a higher price.
Are original receipts helpful in selling pre-lo...
Yes! Please submit the original receipts or a copy along with your pre-loved fashion items, especially for designer handbags as this helps command a higher price.
Q. When is the next Reems Closet pop-up?
Our next pop-up will be on the 7th & 8th of October. Come early to grab the deals of the day as they won't last long.
When is the next Reems Closet pop-up
Our next pop-up will be on the 7th & 8th of October. Come early to grab the deals of the day as they won't last long.
Q. Can Careem collect my item from Reems Closet?
Can Careem collect my item from Reems Closet
Yes, you can arrange Careem to collect your purchase, simply pop a note on your order. Please note, only JUST IN items can be ordered and collected on the same...
Q. Where can I find more information about tabby?
Where can I find more information about tabby
Simply click here for more information on tabby including payments and why an application might be declined.
Q. First time using the Consignor Login?
First time using the Consignor Login
If this is the first time you are logging into this portal, you will need to set up your password. Simply click Reset Password.
Q. How do I check my payable amount?
How do I check my payable amount
Simply sign into the Consignor Login. It will show all unpaid sold items as this is in real time. Any item sold moves here and the amount initially reflects in...