Frequently Asked Questions (FAQ)

A. Here is the list of designer brands  you can consign, sell or trade with us. Brands not listed will only be accepted for the trade option at our discretion.

A. Believe it or not, we don't. What we do offer is notifications on our Reems Closet app, giving you the choice to view promotional messages.

A. Yes, absolutely! Items are authenticated using some of the following methods, depending on what is appropriate for the category.

1. Original receipt / certificate
2. Serial Number
3. Date codes
4. Microchip scanning
5. Hallmark details
6. Brand labels
7. Hardware
8. Stitching
9. Decoration details
10. Leather / Fabric quality
11. Craftsmanship
12. Stamping / Packaging.

To ensure authenticity, we may enlist the services of official agents of the relevant designers brands. If we find items of questionable authenticity, we are legally required to notify the relevant authority.

A.

To help you make the best buying decision, we have divided the condition standards into five sections as listed below:

As New: With original brand tags and never used.

Excellent: Without original brand tags, no signs of wear.

Very Good: Minimal signs of wear. 

Good: Signs of wear such as scuffs, minor stains, etc as expected with a used item.

Lovingly Used: Visible signs of wear.

A.

Please refer to the below chart to find your size

EU	35	36	37	38	39	40	41	42
US	4	5	6	7	8	9	10	11
UK	2	3	4	5	6	7	8	9
JP	21	22	23	24	25	26	27	28

A.

Please refer to the below chart to find your size

SIZE	XXS	XS	S	M	L	XL	XXL
US	0	2	4	6	8	10	12
FR	32	34	36	38	40	42	44
IT	36	38	40	42	44	46	48
UK	4	6	8	10	12	14	16

A.

Yes! Please submit the original receipts or a copy along with your pre-loved fashion items, especially for designer handbags as this helps command a higher price.

A.

Our next pop-up will be on September 21 & 22. Until then, shop The Deals

A. Yes, you can arrange Careem to collect your purchase, simply pop a note on your order. Please note, only JUST IN items can be ordered and collected on the same day. For ON SALE and THE DEALS items, please call the store to check if the item is readily available.

A. Simply click here for more information on tabby including payments and why an application might be declined.