Frequently Asked Questions (FAQ)

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Q. Which designer brands do you accept?

Which designer brands do you accept

Here is the list of designer brands  you can consign, sell or trade with us. Brands not listed will only be accepted for the trade option at our discretion.

Q. Do you send marketing emails?

Do you send marketing emails

Believe it or not, we don't. What we do offer is notifications on our Reems Closet app, giving you the choice to view promotional messages.

Q. Do you have an authenticity verification process?

Do you have an authenticity verification process

Yes, absolutely! Items are authenticated using some of the following methods, depending on what is appropriate for the category. Original receipt / certificate Serial Number Date codes Microchip scanning Hallmark...

Q. Condition grades for pre-loved luxury clothing brands?

Condition grades for pre-loved luxury clothing ...

To help you make the best buying decision, we have divided the condition standards into five sections as listed below: As New: With original brand tags and never used. Excellent: Without...

Q. Unsure of your shoe size?

Unsure of your shoe size

Please refer to the below chart to find your size EU 35 36 37 38 39 40 41 42 US 4 5 6 7 8 9 10 11 UK 2 3...

Q. Unsure of your clothing size?

Unsure of your clothing size

Please refer to the below chart to find your size SIZE XXS XS S M L XL XXL US 0 2 4 6 8 10 12 FR 32 34 36...

Q. Are original receipts helpful in selling pre-loved items?

Are original receipts helpful in selling pre-lo...

Yes! Please submit the original receipts or a copy along with your pre-loved fashion items, especially for designer handbags as this helps command a higher price.

Q. When is the next Reems Closet pop-up?

When is the next Reems Closet pop-up

Our next pop-up will be on 20th & 21st of April. Until then, shop The Deals

Q. Can Careem collect my item from Reems Closet?

Can Careem collect my item from Reems Closet

Yes, you can arrange Careem to collect your purchase, simply pop a note on your order. Please note, only JUST IN items can be ordered and collected on the same...

Q. Where can I find more information about tabby?

Where can I find more information about tabby

Simply click here for more information on tabby including payments and why an application might be declined.